Database Access issues for certain Pugpig Site and Pugpig Pro customers

Incident Report for Pugpig

Resolved

This incident has been resolved.

Posted May 11, 2022 - 17:23 UTC

Monitoring

It appears an AWS RDS autoscaling task took longer than normal. This is now complete and operations appear normal again.

We will continue to monitor it.

Posted May 11, 2022 - 16:32 UTC

Investigating

We are seeing elevated database errors for certain CMS users trying to access their Pugpig Site or Pugpig Pro CMS.

We are investigating the issue.

Posted May 11, 2022 - 16:20 UTC

This incident affected: Pugpig Pro (Pugpig Pro CMS Access) and Pugpig Site (Pugpig Site CMS Access).